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Remembering Mike

December 21, 1954-
August 9, 2012

 

New Blog Post

Four Themes to Successfully Navigating the Supreme Court Decision

The decision by the U.S. Supreme Court to uphold the controversial Patient Protection and Affordable Care Act confirms the direction of healthcare reform that had already begun a few years ago.  Many payers and providers, responding to the slowly emerging regulatory architecture of the law, have embarked on large scale transformational initiatives which will fundamentally change their business models forever.

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New Article

Payers and Providers: The Pressure On Payers Is Relentless

No matter the outcome of the Affordable Care Act, the long-term picture for payers remains uncertain. Even if all the ACA provisions are enforced by the Supreme Court, there are still many issues to sort out. If some of the provisions are struck down, then other issues will be encountered. In an unpredictable business environment, Blue Cross Blue Shield Montana decided to give itself a physical and make process improvements to control what we could control.

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Challenges We Solve

Your Challenges. Overcome.

We help our clients solve a wide range of business challenges – from improving process to transforming culture.  Some of the common challenges we help our clients solve are centered around the people, process and technology within their organizations.

People

Business and Performance Management

  • How do we operate more effectively?
  • How do we manage performance functionally and enterprise-wide?
  • How do we know we are delivering results?
  • How do we track and communicate progress to everyone in the company?
  • How do we come up with a standard process and set of tools everyone can use to make us more effective and drive accountability?
  • How do other companies manage performance?
  • Strategy Deployment and Execution
  • How do we develop strategies on-time and using a consistent process?
  • How do we cascade our strategy and imperatives down to every level of the organization?
  • How do we know we are achieving the results we said we would deliver?
  • How do we create buy-in and ownership at every level?
  • How do we manage strategic initiatives and business as usual initiatives at the same time?

Change Management

  • How do we get buy-in and agility within our organization?
  • How do we change our culture to embrace change?

Process

New Product and Process Development

  • How do we manage our product/service portfolio?
  • How do we accelerate the introduction of new products and services without spending more money?
  • How do we capture the voice-of-the-customer in our products and services?
  • How do we create a competitive advantage with new products and services?
  • How do we design new processes without all the waste and with minimal capital?
  • How do we automate processes without automating waste?
  • Process Improvement/Re-engineering
  • How do we transform our operations into Lean and agile business processes?
  • How do we reduce the cost to deliver the services we offer?
  • How do we improve quality, cost and responsiveness at the same time without spending money?

Staffing Models

  • How do we ensure the right amount of staff when we can predict volume?
  • How do we change our staffing when our business conditions change?
  • How do we efficiently determine our resource needs as we grow?

Supply Chain Optimization

  • How do we Lean out our supply chain?
  • How do we improve our capital position?
  • How do we reduce inventory levels without impacting customer service?

G & A Improvement

  • How do we reduce our overhead?
  • How do we know where to find opportunities to become more lean and efficient in shared services?
  • How do we improve areas where there is no value stream or areas that impact many value streams?
  • How do we improve areas not linked to the customer?

Technology

Lean Sigma Application Development and Maintenance

  • How do we leverage Lean to speed up development of software and technology?
  • How do we change the culture in our development processes?
  • How do we measure performance in application development without a lot of bureaucracy?
  • Lean Sigma Project Management
  • How do we develop a better project portfolio management process?
  • How do we get our projects done faster?
  • How do we develop an enterprise-wide standard approach for delivering projects?
  • How do we work better cross-functionally on strategic initiatives?

Lean Sigma IT Operations and Shared Service

  • How do we create an efficient help desk?
  • How do we get our change management process to work better?
  • How do we speed up new technology installs?
  • How do we manage our capital spending better?

Green IT

  • How do we reduce energy consumption in our data centers?
  • How do we reduce the cost of running our IT operations?

Contact us to find out how we can help you solve your most pressing business challenges.