Voice of the Customer
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Stimulus Is No Place For Pork!
by Ron Wince Published July 20, 2009
While government is clearly not a business, many of the tools and methods that work in business can also work in government.
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Carpe Diem
by Ron Wince Published August 19, 2009Filed Under:
This time of year, I spend a significant amount of time with clients framing their business strategies for next year. In the midst of those discussions, invariably the executives turn to a comparison of their competitors and how they might gain ground on the front-runner (assuming it is not themselves).
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Healthcare Process Improvement: Six Steps to Cope With Booming Aging Population
by Ron Wince Published May 12, 2011Filed Under:
With more than 3 million baby boomers becoming Medicare eligible this year alone, healthcare providers are facing the quandary of providing superior patient care while remaining financially viable. An important part of your strategy needs to address how to achieve speed in patient care and claims processing while simultaneously improving quality.
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