Guidon: Performance Solutions

LeanSigma®

Guidon’s fusion of today's most powerful improvement tools

Guidon Performance Solutions is a global leader in applying Lean Thinking and Six Sigma within service and government organizations.

Nothing blurs strategic vision faster than poor execution — in service operations, information technology and in the minds of your customers. LeanSigma®, the revolutionary process pioneered by Guidon in service companies, is the most effective way to achieve fast, dramatic improvement.

LeanSigma® combines Lean Thinking and Six Sigma into a single, coordinated initiative, eliminating the guesswork about when and how to use these tools – and eliminating months from the time it typically takes to implement them. Combined with our rapid, team-based Sigma Kaizen Breakthrough Methodology our clients have achieved significant improvements in quality, cost and responsiveness. Representative client results include:

• Improvement in a Loan Processing Operations that resulted in reduction in approval loops, redundant processing steps, and overall lead time resulting in an annualized savings of over $2 million dollars.
• An outsourced contact center utilized Sigma Kaizen events to improve the quality monitoring process required by their customer. The end-to-end cycle time was reduced from over 30 days to less than 24 hours.

Whether it is the design of a new process or the enhancement of existing operations, Lean and Six Sigma can provide the structure and approach to create an efficient operation with a focus on customer value and maximizing efficiencies.

The Evolution of LeanSigma®

Any continuous improvement effort – to be most effective – must include both Lean and Six Sigma tools to eliminate waste and defects. Lean, created by Toyota, focuses on the end-to-end systemic delivery of service and the elimination of waste. Six Sigma, popularized by General Electric, seeks perfection through the elimination of variation and improving process capabilities to achieve the exact outcome required by the ultimate customer. The combined toolbox of LeanSigma® shares a focus on value-based decision making from the customer’s perspective.

Can or should we use them together? If so, how?

Where do we start? Which goes first?

How do we avoid stifling innovation while also making our business more competitive?

How can we tell if we’re doing it right?

Guidon has the answer. Contact us to discuss how Guidon can help you leverage the power of Lean Six Sigma in your organization. Our Sigma Kaizen Breakthrough Methodology speeds the transformation of your company into an enterprise which generates continuous growth, increased customer satisfaction with new competitive advantages.