Information Technology Case Studies
- Process Improvements within Human Resource Department
IMS Health, a multinational information services company, had a process improvement mind-set in its Human Resources (HR) organization, and wanted to accelerate progress by utilizing external help and Lean Six Sigma methodologies. The need for improvement was widely acknowledged in the company. Other departments viewed many of the HR processes as administrative and bureaucratic. While many of the processes were viewed by leaders as “critical to the business,” they were not seen as highly efficient or as effective as they could be because they were complicated, heavily administrative and had inconsistencies across different parts of the business. A more proactive and strategic approach needed to be taken.
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- Getting IT Right
This large manufacturer of construction equipment needed to formalize the methods the business used to request IT services in order to provide a framework for tracking effort and metrics to assess overall efficiency. They also wanted to find ways to better align their IT processes with the needs of the company and translate the LeanSigma benefits the company had achieved in manufacturing to their IT department.
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- Asset Receiving: Using Lean Tools To Reduce Costs In A Data Center
Increased demand for new device installation within the client’s data center created large component inventory stockpiles. Guidon helped the client to better manage inventory, control costs and reduce project delays by improving the handling of component parts.
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- Using Lean Six Sigma to Accelerate Product Development
One of the largest cable providers in the United States needed to accelerate the development of new advertising products to support its growth strategy. See how Guidon helped this client achieve its main goal of streamlining the development process, while becoming more aligned with the voice of the customer and significantly reducing the development cycle.
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- Using Lean Tools To Deliver A Loan Origination System
See how Guidon helped our client develop a small business loan processing system in 12 months with minimum initial investment. Factors such as meeting international requirements, a technology base that was new to the company and an internationally dispersed workforce added to the complexity of the project.
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- Using Lean Six Sigma to Improve Retail Point-of-Sale System
The client’s retail point-of-sale system, which suffered from slow response times and intermittent downtime, could no longer support a quickly growing sales volume. A cross-functional team used Lean Sigma tools to identify the root causes of bandwidth problems and server downtime.
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- Lean Six Sigma Tools Enable Data Center to Keep Up with Customer Demand
To keep up with demand, a global Fortune 500 technology company needed to install 3,000 to 4,000 new hardware devices every month. Even with a six-month delivery window, its customers routinely experienced month-long delays and other project failures. Learn how Guidon helped correct this problem and eliminate delays.
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Guidon Business Process Management Services
Information Technology Industry Solutions
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Contact us or call us at 1.866.986.4414 or 480.986.4414 (for international callers) for more information regarding how a Guidon solution can help your organization.
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