This large manufacturer of construction equipment needed to formalize the methods the business used to request IT services in order to provide a framework for tracking effort and metrics to assess overall efficiency. They also wanted to find ways to better align their IT processes with the needs of the company and translate the LeanSigma benefits the company had achieved in manufacturing to their IT department.

Increased demand for new device installation within the client’s data center created large component inventory stockpiles. Guidon helped the client to better manage inventory, control costs and reduce project delays by improving the handling of component parts.

One of the largest cable providers in the United States needed to accelerate the development of new advertising products to support its growth strategy. See how Guidon helped this client achieve its main goal of streamlining the development process, while becoming more aligned with the voice of the customer and significantly reducing the development cycle.

See how Guidon helped our client develop a small business loan processing system in 12 months with minimum initial investment. Factors such as meeting international requirements, a technology base that was new to the company and an internationally dispersed workforce added to the complexity of the project.

The client’s retail point-of-sale system, which suffered from slow response times and intermittent downtime, could no longer support a quickly growing sales volume. A cross-functional team used Lean Sigma tools to identify the root causes of bandwidth problems and server downtime.