Retail Case Studies - Guidon Performance Solutions

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Upcoming Event

2012 High Performance Virtual Summit

This year's summit on “Creating Real Change” will give you the opportunity to learn from leaders in healthcare and industries who will share their experiences and perspective on improvement and transformation with an emphasis on what really works.

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New White Paper

Enterprise Risk Management: Proof or Promise?

There is overwhelming consensus among financial services executives that the current risk environment has become significantly more complex, dynamic, and difficult to navigate. Some new mandates are expensive and cut into margins and profitability, so there is a real motivation to not only comply but to more effectively manage the response and cost.

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New Article

Executive Insight: Five New Year’s Resolutions for Every Hospital in 2012

Creating ecosystems/cultures of improvement, adopting a more holistic view, improving the patient experience, embracing IT, and seek innovation.

Click here to read article

Retail Case Studies

Improving Aged Receivables in a Retail Pharmacy: The accounts payable division of a nationwide specialty pharmacy that provides medications to chronically ill patients found that its level of bad debt had grown beyond acceptable levels. Unable to control growing bad debt losses, senior leadership targeted a goal to reduce it by 30%.
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Expediting Lean Six Sigma Results With Implementation Services: With more than 5,000 locations, this massive retailer needed to find ways to decrease inventory levels and handling costs, increase cash flow, and roll out improvements consistently over many locations.
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Streamlining Workflow in a Specialty Pharmacy for Faster Order Processing: A specialty pharmacy that served chronically ill patients had an average response of more than 14 days to medication requests. The company was losing business because of this slow response time. Also, patients, physicians, and drug manufacturers perceived the pharmacy’s processes to be inefficient. Responding quicker to medication requests was a challenge due to an inefficient work structure.
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More Effective Inventory Management through Total Cost Modeling: A large consumer products retailer did not have an effective or reliable way to capture costs associated with their SKUs.The client had little understanding of the true cost of SKU-related functions over the entire life cycle of each product.
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Improving Costs and Quality in a Contact Center: A contact center receives over 750,000 after-sales support calls per month for a major client. The company elected to try Lean Six Sigma tools and methods for improving their service-level targets and reducing costs within this contact center. The service delivery for this company had a target abandonment rate of less than 5%. The company was struggling to make this target consistently. Working with Guidon, the company developed a multi-phased approach for this contact center to achieve the required gains.
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