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Remembering Mike

December 21, 1954-
August 9, 2012

 

New Blog Post

Four Themes to Successfully Navigating the Supreme Court Decision

The decision by the U.S. Supreme Court to uphold the controversial Patient Protection and Affordable Care Act confirms the direction of healthcare reform that had already begun a few years ago.  Many payers and providers, responding to the slowly emerging regulatory architecture of the law, have embarked on large scale transformational initiatives which will fundamentally change their business models forever.

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New Article

Payers and Providers: The Pressure On Payers Is Relentless

No matter the outcome of the Affordable Care Act, the long-term picture for payers remains uncertain. Even if all the ACA provisions are enforced by the Supreme Court, there are still many issues to sort out. If some of the provisions are struck down, then other issues will be encountered. In an unpredictable business environment, Blue Cross Blue Shield Montana decided to give itself a physical and make process improvements to control what we could control.

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Retail Case Studies

Improving Aged Receivables in a Retail Pharmacy

The accounts payable division of a nationwide specialty pharmacy that provides medications to chronically ill patients found that its level of bad debt had grown beyond acceptable levels. Unable to control growing bad debt losses, senior leadership targeted a goal to reduce it by 30%.

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Expediting Lean Six Sigma Results With Implementation Services

With more than 5,000 locations, this massive retailer needed to find ways to decrease inventory levels and handling costs, increase cash flow, and roll out improvements consistently over many locations.

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Streamlining Workflow in a Specialty Pharmacy for Faster Order Processing

A specialty pharmacy that served chronically ill patients had an average response of more than 14 days to medication requests. The company was losing business because of this slow response time. Also, patients, physicians, and drug manufacturers perceived the pharmacy’s processes to be inefficient. Responding quicker to medication requests was a challenge due to an inefficient work structure.

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More Effective Inventory Management through Total Cost Modeling

A large consumer products retailer did not have an effective or reliable way to capture costs associated with their SKUs.The client had little understanding of the true cost of SKU-related functions over the entire life cycle of each product.

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Improving Costs and Quality in a Contact Center

A contact center receives over 750,000 after-sales support calls per month for a major client. The company elected to try Lean Six Sigma tools and methods for improving their service-level targets and reducing costs within this contact center. The service delivery for this company had a target abandonment rate of less than 5%. The company was struggling to make this target consistently. Working with Guidon, the company developed a multi-phased approach for this contact center to achieve the required gains.

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Contact us or call us at 1.866.986.4414 or 480.986.4414 (for international callers) for more information regarding how a Guidon solution can help your organization.