Retail Case Studies
Process Improvement in Accounts Receivable
For this specialty pharmacy, the payment complexity between Physician diagnosis, acceptable payor requirements, benefits eligibility, patient financial responsibility and governmental or regulatory requirements either delayed or exasperated bad debt. Unable to control growing bad debt losses, senior leadership targeted a specific goal to reduce bad debt through the identification of bad debt root causes. Coupled with root cause identification was the need to review recommended “go forward” actions and sustainable counter measures.
Expediting Lean Six Sigma Results With Implementation Services
With more than 5,000 locations, this massive retailer needed to find ways to decrease inventory levels and handling costs, increase cash flow, and roll out improvements consistently over many locations.
Using Kaizen To Streamline a Specialty Pharmacy
This specialty pharmacy provides medication to patients with chronic or genetic illnesses, including Multiple Sclerosis, Rheumatoid Arthritis, Cancer, and Pulmonary Arterial Hypertension. Medication referrals for one of these serious, potentially fatal diseases were not being handled efficiently, leading to lost business because slow turnaround time meant referrals were lost to competitors, patients, physicians, and drug manufacturers were dissatisfied with the perceived inefficiency in obtaining important medication, and employees were hobbled by an inefficient work structure.
More Effective Inventory Management through Total Cost Modeling
A large consumer products retailer did not
have an effective or reliable way to capture costs associated with
their SKUs.The client had little understanding of the true cost of
SKU-related functions over the entire life cycle of each product.
Improving Costs and Quality in a Contact Center through Lean Six Sigma
See how our client implemented Lean Six Sigma tools and methods in its contact centers to improve and achieve missed cost and service-level targets.
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