Leveraging Lean Thinking In Credit Unions: A Randolph-Brooks Federal Credit Union Case Study Presentation
In this presentation, Peter Farrow of Randolph-Brooks Federal Credit Union shares the basics of “Lean for Credit Unions.” He also discusses some of the reasons Randolph-Brooks considered Lean and ways Lean can be beneficial to any credit union.
Peter presents three detailed case studies from Randolph-Brooks and the results they achieved:
- Branch Channel Lending
- Call Center Member Service
- Branch Workforce Management
He gives an overview of Lean in IT and a few reasons Randolph-Brooks chose to implement Lean in IT. Peter also shares some helpful tips for getting started with your own improvement initiatives.
Presented by Peter Farrow – Vice President and Chief Information Officer, Randolph-Brooks Federal Credit Union
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Peter joined Randolph-Brooks in 2004 to establish a formal project management function. In 2007, Peter was selected to create a formal process improvement program for the credit union. Peter has over 18 years experience in credit unions and has a masters in technology and a masters of business administration. |
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