Keeping performance statistics is a vital part of process improvement
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Tracking performance can help companies identify areas of inefficiency and subsequently enact process improvement, writes Eric P. Bloom, president of IT leadership development company Manager Mechanics, for the Dedham Transcript.
Keeping statistics about a team's work volume, quality of work, customer satisfaction and other metrics also has a variety of other benefits, including allowing more feasible performance benchmarks to be put together, streamlining the process of writing status reports and justifying workforce increases.
"There are a number of methodologies and tools that can help you define, calculate, store, use and report statistical information," Bloom writes. He names Lean Six Sigma as a leading quality management methodology and explains that a core part of the approach's DMAIC methodology involves measuring key aspects of the current process to collect relevant data.
Measuring performance is also useful when it comes to maintaining a culture of continuous improvement, Bloom notes. Often, process improvement efforts tend to backslide and revert to previous wasteful approaches without a control system in place.
Business process consultants can help companies go over their data and identify areas that can be streamlined to realize cost savings and reduce inefficiencies.
Gingrich pushing Lean Six Sigma during campaign
Keeping statistics about a team's work volume, quality of work, customer satisfaction and other metrics also has a variety of other benefits, including allowing more feasible performance benchmarks to be put together, streamlining the process of writing status reports and justifying workforce increases.
"There are a number of methodologies and tools that can help you define, calculate, store, use and report statistical information," Bloom writes. He names Lean Six Sigma as a leading quality management methodology and explains that a core part of the approach's DMAIC methodology involves measuring key aspects of the current process to collect relevant data.
Measuring performance is also useful when it comes to maintaining a culture of continuous improvement, Bloom notes. Often, process improvement efforts tend to backslide and revert to previous wasteful approaches without a control system in place.
Business process consultants can help companies go over their data and identify areas that can be streamlined to realize cost savings and reduce inefficiencies.
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