Minnesota city plans process improvement effort
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During a recent State of the City address, the mayor and city manager of Albert Lea, Minnesota, laid out the 2012 budget and discussed goals to save money while reducing waste throughout the year, the Albert Lea Tribune reports.
City manager Chad Adams noted that internal changes had been made to streamline processes at city hall. Specifically, short-term committees known as process improvement teams (or PIT crews) were introduced to analyze specific aspects of municipal operations, with the goal of identifying inefficiency and boosting service to the public.
The teams will focus on several areas, including employee recognition, development review and customer service.
"We cannot continue to deliver services the way we have in the past, and this is one of those ways that we're looking at trying to still provide the services that we need as a community but … more effectively and with less money," said Mayor Vern Rasmussen, as quoted by the news source.
Elsewhere in the country, the town of Lake Placid, Florida, is adopting a similar initiative, according to the Sebring News Sun. A group of volunteers recently met with town employees to identify waste in the areas of purchasing and council packet assembly, and made two recommendations for improvement that were subsequently implemented by the council.
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City manager Chad Adams noted that internal changes had been made to streamline processes at city hall. Specifically, short-term committees known as process improvement teams (or PIT crews) were introduced to analyze specific aspects of municipal operations, with the goal of identifying inefficiency and boosting service to the public.
The teams will focus on several areas, including employee recognition, development review and customer service.
"We cannot continue to deliver services the way we have in the past, and this is one of those ways that we're looking at trying to still provide the services that we need as a community but … more effectively and with less money," said Mayor Vern Rasmussen, as quoted by the news source.
Elsewhere in the country, the town of Lake Placid, Florida, is adopting a similar initiative, according to the Sebring News Sun. A group of volunteers recently met with town employees to identify waste in the areas of purchasing and council packet assembly, and made two recommendations for improvement that were subsequently implemented by the council.
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